On 7th July, 2008 I bought a yellow gold and sapphire ring from bidz.com. Over the last 12-15 months I have spent over $12,000 with bidz.



After I resold this ring, my customer returned it to me after 2 weeks. The setting had broken & the gem had fallen out. There were no signs of mistreatment. And, this wasn't the first time I've had bidz items returned to me because they had fallen apart in a similar manor. In fact, this has happened at least 8 times.



I asked for a refund or the ring to be repaired, bidz refused because it was outside their 14 day return period. I then replied to their response and received no response. I sent another 2 emails & still received no response. They obviously decided it's easier to ignore me.



I then wrote them a letter and sent it to them. I received a phone call 2-3 weeks after sending the letter. Again, the refund was refused. I even explained that I would no longer buy from them again and still they were happy not to refund my $27!



Now I have forwarded the matter to the Californian ATTORNEY GENERAL. I will post again with a response.



Just goes to show that bidz jewellery is bad quality & bidz have terrible customer service. They don't seem to care if their customers are unhappy. They're just happy to keep selling their crap jewellery with their over priced recommended retail prices, which are a scam.



My advice is to avoid bidz like the plague. Unless of cause you like poor quality jewellery that falls apart and no option of repair, replacement or refund.

Please post the above on the "official" Bidz.com thread HERE.

I would like to keep all comments contained to one thread. I am locking this thread so that it doesn't get replies and we have two Bidz threads going at once.

Thanks!

Patty
Moderator