Ira Wood & Sons, Inc.

The price of products is reasonable. However, in my opinion, I consider the charge for shipping and handling to be high. I experienced, in what I believe to be deceptive ordering practices and received incomplete shipping contents. Was never told that a ...

I purchased a Villeroy & Boch wash basin on 09/30/08. The sales staff was friendly and helpful. I was told to expect the basin in about 3 weeks. It arrived 10/28/08 in a shattered condition. I immediately contacted IW and a case number and person ...

Terrible place.  I redid my whole house and stupidly thought it was a better deal to order from them vs. getting items locally.  I worked with a Diane on their team and when trying to get the sale; she assured us verbally that they'd work with ...

I should have looked at epinions before I placed my order - DO NOT buy anything from this company! I purchased 7 matching items (only $1.62 apiece) as gifts for a Boy Scout ceremony. I actually received a shipment within two days and everything was ...

Buyer Beware - Bought all my plumbing fixtures from them for a new house we are building in another state which is a 12 hour drive away. Because it's a brand new home, we were required to purchase our fixtures 8 months ago so that the plumber would ...

I ordered an Elkay copper farmer's sink on March 5th, without looking at the reviews first. I got email notification that the sink was shipped on March 6th. It was delivered in the original Elkay box on March 11th or 12th, while I was out of town due to ...

I ordered a sink on a Thursday and paid $162 for guaranteed Saturday Fed Ex delivery.  The sink arrived on Monday.  It would have come on Tuesday if I had done their free shipping.  I needed the sink for the installer on Saturday, ...

I placed an order with Ira Woods & Sons and within 30 minutes I called to correct a problem as I learned I had ordered the wrong thing. I was informed that it had already shipped. I was shocked but I then said I would refuse the package and their ...

Purchased an American Standard vanity and matching marble top. Marble top started flaking almost immediately upon install. This company was unresponsive and un-available to take care of me. They only want to email you back and forth; good luck talking ...

This is a great place to buy your kitchen appliances. First I went into Epinions.com to find locations to buy a Citristar Juicer. Immediately several vendors came on the screen. Ira Woods and Sons Inc was the most reasonable price wise. I read several ...

Placed an order on-line on 3/30/07 for two faucet sets. Should have reviewed their Return Policy more thoroughly. After placing my order, I decided to go with a different faucet. I will have to forfeit about $60.00 of my expected credit for returning ...

A NIGHTMARE!!!! I believe this company is selling damaged, defective and incomplete products. Of my entire order of Grohe Bath and Shower components, I have received 3 damaged items and the rest of my plumbing fixture order arrived with pieces missing ...

I mistakenly ordered from Ira Wood because the item I wanted was $10 cheaper than other online sellers. The item was supposed to ship 1-2 days after I placed the order. I called Ira Wood 10 days after ordering and was informed the item was on ...

1. DAY 1 -- December 15 2007 - We order a sink from Ira Woods - Their website says shipping will take 2 to 3 business days; 2. DAY 35 -- January 19 2008 - Sink arrives damaged due to poor packaging. We take pictures to open “case”, re-pack and ...

This was the worst experience I have ever had shopping online. Ordered a part for my Jacuzzi tub, they charged my credit card. Waited a month... no part. Called their "customer service?" line. Said they would check on it. They apparently had to order ...