Lamps Plus

I will never buy from LampsPlus ever again. First of all, it has generally bothered me that not enough relevant information is stated at the website about the products it is selling. Things such as height, width, what the item is made up of, ...

We ordered a floor lamp from Lamps Plus on line. The order was shipped in two boxes, the glass shade and the base. When we tried to attach the shade to the base we discovered that it did not fit since the base was the wrong one. In fact it was clearly ...

I ordered four lamps from Lamps Plus and I had to return two of them. One was a chandelier described as "gold" colored both in the description and in the picture. Quote, "Floradora Collection Six Light Chandelier (87754). Romantic flowers drape this ...

Lamps Plus has a lot of great modern lamps, which I happen to like. I ordered two modern lamps that came quite quickly. I only opened one and soon realized it was too big for the space I needed to place it. I called Lamps Plus to find the address I ...

I received an item ordered by my in-laws from Lamps Plus as a wedding anniversary gift (http://www.lampsplus.com/prod ucts/s_plaque-wall/66492/). It was delivered by UPS on a Friday and I opened the box on the Sunday, two days later. I was shocked to ...

The internet shopping experience and the boom of large warehouse online companies such as Lamps Plus has created lots of dissatisfied customers. You get what you pay for can be heard from all over the US. I am an interior designer and in my various ...

Shopping on LampsPlus.com is a pretty easy experience. There is a good selection and my lamps were shipped quickly. Returns, on the other hand, are a HUGE hassle. The website states that items are returnable at their stores. Because I wanted to ...

VERY BAD customer service. I ordered a flush mount lighting fixture for my kitchen area and it came in on time but it was shipped damaged. So I called the number on the paper it was shipped on and it wasn't lamp plus it was the manufacturer. I told the ...

The best selection of lamps I've ever seen!!! The site was easy to navigate, the customer service was friendly, professional, and very knowledgeable. I got my lamps in the time they promised, and in perfect condition! They are beautiful!!! I will shop there again soon for all the lights for my new house!

I ordered a quilt rack on November 3. Today is November 21 and I am still waiting for it. I found out AFTER I placed the order that it was coming from a separate distributor...however no one told me then that it would take this long. I tried to contact them by phone but I got no reply. I finally reached them today...first guy I talked to said he didn't have any information on my order so he transferred me to someone else. I had to tell my story ALL OVER AGAIN TO THIS PERSON. She is kind enough to offer to call the distributor to see what the status is. Bottom line, it just shipped yesterday, from California, and it will be at least another week before I get it. I WILL NEVER SHOP HERE AGAIN!!!

I originally ordered some mini pendants in early March. I was told they would be shipped in 1 week. 2 weeks later I was told the order was forwarded to a local store for them to ship out. Several weeks later after not receiving them I was told they were on back order till early May. Mid May they told me they were being shipped directly from the mfg in China and they would be in by Mid June. I cancelled the order. On a whim I stopped in a store 30 minutes from my house and there the pendant lights were. They had 6 in stock! I did NOT buy them.

I also had ordered a ceiling fan. They called to confirm my zip code and told me the order was going out that day. 2 days later I received an e-mail telling me the fan was on back order and wouldn't be in for 6 weeks. Guess what? When I went into the store, that also was in stock.

All packages arrived in a reasonable amount of time. I was under the impression that shipping was 2 day UPS. If I had read closer the site claims to ship your order within 2 days from date placed. (I should surely hope so.)

All lamps ordered were great. One had a cracked glass panel. Lamps Plus was glad to ship a replacement glass panel right away.(within two days, naturally!)

We purchased 7 lamps of various styles totaling appx. $700.00. The web coupons offered totaled appx. $30.00. In store coupons were about $60.00. Phoned Lamps Plus to see if they would honor store coupons over phone. They did even better than $60.00!!!!!!!

Be sure to ask questions about their products. They give wrong measurements on their website and then refuse to take responsibility when you talk to their customer service.

Terrible experience. Ordered a lamp for a Christmas gift early in Dec. and not having received the lamp nor an email giving me the status of my order after ten days, I called Lamps Plus and was told it was on back order. They never called, never sent an email, nothing. This was on the 18th. Thank goodness I called. Ordered the very same lamp from conceptsofdesignonline.com and not only got it in time for Christmas, but they emailed me every step of the way to let me know what was going on. No more Lamps Plus for me!

I ordered a floor lamp and the two bulbs that were included were shattered. Delivery speed varied for different parts of the order. Separate bulbs were delivered in what looked like a homemade cardboard box with random pieces of Styrofoam in it. Amazingly these were not broken although the box was barely together. The replacement bulbs were ordered the same day as receipt of the original package yet are supposedly to be shipped out on the 6th day afterward! Who knows when I will get them.