Don't buy this watch
Written: Nov 20 '08
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Product Rating:
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Pros: It's a very pretty watch.
Cons: It's a piece of junk..
The Bottom Line: Don't buy this piece of junk. Frequent breaking points, it literally falls apart, and is a poorly constructed watch.
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| dstevans's Full Review: Graves 33 Wrist Watch |
I purchased this watch in July 2006 for about $180. It worked well and I was happy for about 6 months, then the day of week hand fell off, and the loose hand constantly jammed in the hour and minute hands, making the watch un-useable and inaccurate.
The Stauer/ NexTen "warranty" requires $29.95 payments each time the watch is sent in for repair. In addition, they require a written letter included with the watch, expressly stating the problems with the watch. I sent the watch (with payment and letter) and it was returned to me two months later. Shortly after receiving it, I noticed the month, day of month, and day of week hands would randomly skip ahead.
I sent it in again, paying another $29.95 and writing a polite letter, asking them to resolve this issue, too. Two months later I received the watch again, with the exact same problems; the three minor hands would randomly skip ahead. In addition, the day of the week hand yet again fell off and jammed in the other hands.
This watch is a piece of junk, and Stauer / NexTen are incompetent when repairing the watch. Their phone customer support reps are extremely courteous, but that does not deny the fact that their repair services and warranty repair costs are not worth the hassle. The watch is not worth $2 let alone what I paid for it.
Recommended:
No
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Epinions.com ID:
dstevans
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Reviews written: 2
Trusted by: 0 members
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